Swift-lane Cab Services Limited Terms & Conditions
1. Booking and Payment
- Full payment must be made before booking confirmation.
- Payments made to unauthorized accounts or agents are at passenger’s risk.
- Fraudulent bookings shall be cancelled immediately.
2. Rescheduling
- Reschedule requests must be made minimum 12 hours before departure.
- Maximum two (2) reschedules allowed per ticket.
- Regular service reschedule fee: NGN 3,000.
- Premium service reschedule fee: NGN 5,000.
- Unused ticket after second reschedule is automatically forfeited.
- Rescheduled tickets expire 30 days after original departure date.
3. Late Arrival and Boarding
- Passengers must check in 30 minutes before departure.
- Boarding closes 10 minutes before departure.
- Late passengers may be denied boarding.
- Late passenger ticket reinstatement may attract administrative penalty fee.
- No Show passengers forfeit refund rights.
4. Luggage Policy
- One luggage up to 20kg allowed per passenger.
- Excess luggage attracts additional fee based on company tariff.
- Oversized luggage may be refused due to space limitation.
- Fragile items carried entirely at owner’s risk.
- Unclaimed luggage retained for 30 days only.
5. Cancellation
- Cancellation above 8 hours attracts 15% service deduction.
- Cancellation below 8 hours attracts 45% deduction.
- No refund after vehicle departure.
- Approved refunds processed within 7–14 business days.
6. Seat and Ticket Rules
- Seat preference is not guaranteed unless specifically approved.
- Company may change seat allocation or vehicle assignment operationally.
- Tickets are non-transferable without management approval.
- Incorrect passenger details during booking may attract correction fee.
7. Passenger Conduct
- Smoking, alcohol consumption and illegal drug use prohibited onboard.
- Passengers causing damage to vehicle shall pay repair cost.
- Abuse of driver/staff may lead to immediate removal without refund.
- Passengers engaging in unlawful conduct may be handed to security agencies.
8. Package and Cargo
- Unauthorized package transport prohibited.
- Company reserves right to inspect all packages.
- Illegal goods discovered shall be reported to authorities immediately.
9. Delay, Breakdown and Force Majeure
- Company shall make reasonable effort to continue trip after breakdown.
- Company not liable for delays caused by accidents, insecurity, terrorism, civil unrest, flooding, fuel scarcity, bad roads or government restrictions.
10. Accident and Safety
- Passengers must obey driver safety instructions.
- Company shall seek emergency assistance where accident occurs.
- Company not liable for injuries caused by passenger negligence or failure to follow safety instructions.
11. Liability Limitation
- Maximum company liability shall not exceed ticket fare paid.
- Company shall not be liable for consequential, incidental or indirect losses.
12. Data Protection
- Passenger data shall be collected and processed according to Nigerian law including Nigeria Data Protection Act 2023.
13. Complaints
- Complaints must be reported immediately after travel.
- Lost luggage claims must be submitted within 2 days.
14. Governing Law
- This agreement shall be governed by laws of Federal Republic of Nigeria.
- Disputes first resolved amicably before legal action.
15. Acceptance
- Booking, payment, website usage, ticket receipt or boarding constitutes full acceptance of these Terms.